FAQs

About Camera Film Photo (2)

Why did you start?

It began with an interest in digitial photography. But it lacked empathy, passion. Then we tried analogue photography — film photography. The camera saw what we saw, recorded what we committed to memory. Film immortalised the moments we captured.

Then we crashed into a wall: where to find affordable film and analogue camera equipment and accessories in the age of digital dominance where convenience and speed dictate all? And waiting for supplies to come in from half a world away was agonisingly frustrating. We wanted to be out there, taking photos. Not the best of solutions.

But, if we were having such a hard time, how about those of you in the same locale? So, we talked to headquarters and started up CameraFilmPhoto.

Who is CameraFilmPhoto?

We are an ecommerce retailer/distributor dedicated to providing analogue camera equipment and accessories. This office is registered in Hong Kong; our headquarters are in Germany.

Login & Account (3)

Why should I create a CameraFilmPhoto account?

An account helps you track your purchases and expedites the buying process:

  • Order immediately.
  • Confirm delivery address on checkout.
  • Review your buying records.
  • Track your shipped order.
  • Become a CameraFilmPhoto Member automatically.

Do I need a CameraFilmPhoto account to use your services?

No. But you will need a PayPal account.

Orders (13)

Why did I not receive free shipping on my order?

We do not offer free shipping at this time. To find out in advance, please subscribe to our Newsletter. You will be notified before any promotional announcements are made on our website, blog, or other social media platforms. You may also qualify for the member referral programme.

Can I change my address on a recently submitted order?

No. Once an order is submitted and confirmed, the order has already been sent to our warehouse for goods and delivery processing. Please note that most orders are shipped the same day they arrive and are confirmed. So, please make sure you have entered the correct address before you submit your order.

Can I add an item to a recently submitted order?

No. Once an order is submitted and confirmed, the order has already been sent to our warehouse for goods and delivery processing. Please note that most orders are shipped the same day they arrive and are confirmed.

Can I cancel a recently submitted order?

If PayPal has not yet confirmed that payment has been processed, then it is possible to cancel your order. However, if payment has already been confirmed, you will not be able to do so.

Please note that PayPal is very quick to confirm payment. So, ensure you have ordered the correct products.

How do I return an order? Can I return damaged goods?

Returning an Order

  • If you have not opened the parcel, leave it sealed. If your place of residence allows, use “Return to Sender”. If this is not available, please replace your address with CameraFilmPhoto’s address: CameraFilmPhoto Limited, Suite 1208, 12/F Greenfield Tower, Concordia Plaza, 1 Science Museum Road, Tsim Sha Tsui, Hong Kong.

  • If you have unpacked the order but have NOT exposed any films or removed any individual packaging, re-pack the order in its original packaging and container. Send the parcel back to CameraFilmPhoto Limited at: CameraFilmPhoto Limited, Suite 1208, 12/F Greenfield Tower, Concordia Plaza, 1 Science Museum Road, Tsim Sha Tsui, Hong Kong.
  • If you have already exposed any film, or removed any or all individual packaging, you will not be able to return the order. Please note that exposed film is not re-useable and has an expiry date.

Returning Damaged Goods

    Send the images to us. State exactly what is defective, when the parcel arrived, and the condition of the container when you received it.
  • Please note that if goods were damaged after opening, they will be deemed to have been used / exposed and cannot be returned.

Please note that postage charges may apply to all the above.

How secure is the Camera Film Photo store?

The Camera Film Photo store is certified Level 1 PCI DSS compliant,
ensuring the highest level of shopping transaction and customer information security.

What form of payments do you accept?

We accept major credit cards as well as PayPal.

When will my photographic products arrive?

Standard shipping within the Hong Kong. takes 1-2 business days. International orders can take up to 2 weeks.
All shipments are tracked with Hong Kong Post for international shipments. TRACK NOW

An item I wanted was available when I put it in my cart. But at checkout, it said it’s sold out. What’s going on?

Popular or rare items are snapped up quickly. By the time you reach checkout, another customer may have already bought the item you added to your cart. You can keep an eye on the status of the products in your shopping carts by refreshing it from time to time if you are not ready to check out yet.

Payment (4)

Do you accept cheques by special request?

Do you accept cheques by special request?

No. We do not offer accept this payment service at the time. Please use either the PayPal option (which includes major credit cards) or talk to us about direct transfer.

How secure is the Camera Film Photo store?

The Camera Film Photo store is certified Level 1 PCI DSS compliant,
ensuring the highest level of shopping transaction and customer information security.

What form of payments do you accept?

We accept major credit cards as well as PayPal.

Prices & Pricing (6)

Do you sell wholesale?

Yes. Please contact us if you are interested in carrying our range of products.

Do you offer free shipping?

No, we don’t offer this service at this time.

Are there any discounts for large orders?

No: Our prices already include discounts. But, please talk to us about very large orders (e.g., 300 items or more). You may qualify as a distributor.

Aren’t your prices on the high side?

Our prices are quoted at cost. In fact, they are lower than many other retailers’ online and offline. Our prices reflect our costs, including the services we provide. We endeavour to not pass on rising supply costs to you. However, as with any other business, there are limits to how much we can absorb.

Can I pay in a different currency?

We only accept USD at this time. However, if your PayPal account is set up to show you a different currency to USD, then you will see the equivalent amount in your currency. But, please note that the amount in your currency is subject to the exchange rate on the day you check the amount, or pay for your purchases.

We highly recommend that you view the amount in USD for an accurate cost.

Shipping Questions (5)

How will the photographic products be shipped?

All non chemical products are shipped using Hong Kong post using registered air (7 to 10 business days) mail or EMS speed post depending on your shipping option.

All chemicals are shipped using surface (3 to 4 weeks)

Do you offer free shipping?

No, we don’t offer this service at this time.

Do you ship internationally?

Yes, we ship to most countries. You will be subject to any applicable customs and duties of your country.

What is the shipping cost?

The country destination and the size of your order determine your shipping cost. The shipping cost will be itemized in Step 2 of the Checkout process. Non-Hong Kong customers should note that you will be subject to the customs and duties of your country.

When will my photographic products arrive?

Standard shipping within the Hong Kong. takes 1-2 business days. International orders can take up to 2 weeks.
All shipments are tracked with Hong Kong Post for international shipments. TRACK NOW

Store (3)

Do you sell wholesale?

Yes. Please contact us if you are interested in carrying our range of products.

How secure is the Camera Film Photo store?

The Camera Film Photo store is certified Level 1 PCI DSS compliant,
ensuring the highest level of shopping transaction and customer information security.

What form of payments do you accept?

We accept major credit cards as well as PayPal.

Troubleshooting (3)

My credit card number isn’t recognised / has been rejected.

Please check the following:

  • Card number has been entered correctly.
  • Card has not expired.
  • Name input into the payment form is exactly the same as the one on your credit card.
  • Any previous outstanding credit card balances have been paid.

If none of the above is applicable, please contact your bank or credit card company.

Wholesale (1)

Do you sell wholesale?

Yes. Please contact us if you are interested in carrying our range of products.

Why Camera Film Photo? (3)

Why don’t you have a physical location, a shop? Why are you only online?

CameraFilmPhoto serves customers from all over Asia Pacific. And while a traditional shop would be wonderful, its costs would negatively impact you: the shop would take time away from serving you, and increase the cost of our products. So, staying only online benefits us all:

  • Cost-savings for you.
  • Faster service for you.
  • Ordering on the go — especially when you reach a spot where finding and ordering film is challenging. Not all places have the type of film you want and need.

How do you guarantee the quality and authenticity of your products?

All photos on this site were shot by Camera Film Photo’s staff. We use the products we sell.

Why should I shop online at CameraFilmPhoto?

CameraFilmPhoto is based in Hong Kong where an established logistics infrastructure and proximity to Asia Pacific countries benefit all of us:

  • Human interaction during common business hours between Hong Kong and nearby countries.
  • You can receive your order within a reasonable amount of time (no longer than approximately fourteen (14) working days after order confirmation).
  • If you are in Hong Kong, you may receive your order the same day (if a working day) or the following working day, after order confirmation.